EMT Practice Test

1. Question Content...

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Question1: An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the ServiceNow instance. What issue could explain this?
Choose 2 answers

Question2: Which group of permissions is used to control Application and Module access?

Question3: What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

Question4: What is a Record Producer?

Question5: Which one of the following describes the primary operations performed against tables in the Service Now platform?

Question6: You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk. Which method would you use?

Question7: In what order are Access Controls evaluated?

Question8: On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?

Question9: In what order should filter elements be specified?

Question10: How is the Event Log different from the Event Registry?

Question11: Which module would you use to customize your instances banner image, text and colors?
A Homepage Admin > Pages > Branding

Question12: A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

Question13: What are the two pathways to view feedback left on a published article?

Question14: Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

Question15: On the Form header, which icon do you use to access form templates?

Question16: When importing spreadsheet data into ServiceNow, what is the first step in the process?

Question17: From a related list, what would a user click for personalize the layout of the columns?

Question18: Which of the following allows a user to edit field values in a list without opening the form?

Question19: Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)

Question20: What is the platform name for the Group table?

Question21: What type of query allows you to filter list data using normal words, instead of the condition builder?

Question22: What are the components that make up a filter condition? (Choose three.)

Question23: When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?

Question24: While on an Incident record, how would you add a Tag for "Special Handling" to the record?

Question25: When looking at a long list of records, you want to quickly filter, to show only those which have Category of Hardware. How might you do that?

Question26: What module enables an administrator to define destinations for imported data on any ServiceNow table?

Question27: What type of field has a drop down list, from which you can pick from pre-defined options?

Question28: What options can you see, when you fight click on a Cl, from the Cl dependency view map?
Choose 3 answers

Question29: What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?

Question30: What capability allows users to create dashboards with widgets to visualize data over time in order to identify areas of improvement?

Question31: What is the difference between UI Policy and UI Action?

Question32: Access Control rules may provide access security for which of the following database objects?

Question33: You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically notified at each approval level. What feature would you use to manage the approvals and notifications?

Question34: Knowledge Base Search results can be sorted by which of the following? (Choose three.)

Question35: How are Workflows moved between instances?

Question36: A Service Catalog project will involve building 80 catalog items. For each of the catalog items, the following fields will be mandatory on the forms:
* Requested for
*Requested by
* Approving manager
* Delivery instructions
All of the other variables will be specific to the individual catalog item. What features would you use when designing the catalog item form?

Question37: What is NOT an example of a UI Action?

Question38: database live at the Data Center.

Question39: Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?

Question40: When moving multiple update sets at one time, what might you do to facilitate the move?

Question41: Which modules can you use to create a new table?
Choose 2 answers

Question42: Which configuration allows you to use a script to coalesce data in Import Sets?

Question43: When creating a new notification, what must you define?
Choose 3 answers

Question44: How would you navigate to the Schema map for a table?

Question45: Access controls are evaluated in this order:
1. Match object against table ACL
2, Match the object against field ACL
Within step 1 above, what order are the table ACLs evaluated?

Question46: Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge base?

Question47: What is the best practice related to using the Default Update Set for moving customizations between instances?

Question48: A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:
Incidents where the state is Closed
Incidents where Assignment Group is Network
After clicking the Funnel icon, what should the user do?

Question49: What tool is used to import data from various data sources, and map that data into ServiceMow tables?

Question50: Which technique is used to get information from a series of referenced fields from different tables?

Question51: What is the difference between a UI Policy and Data Policy?

Question52: Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other CIs?

Question53: What displays a set of records from a table?

Question54: You have an existing customer, who is using workflows for their catalog items. Their existing purchasing policy is to require approval for any request that totals over 31000. However, management wants to change the approval threshold to 31500. Which workflow would you update to make this change?

Question55: As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

Question56: When creating a global custom table named "abc", what is the table name that is automatically assigned by the platform?

Question57: Where can Admins check which release is running on an ServiceNow instance?

Question58: What is a Notification?

Question59: When using the Data Pill Picker, use which keys to dot-walk (6 fields in other tables?

Question60: Which one of the following statements describes a characteristic of role assignment?

Question61: What ServiceNow feature can be triggered by events, and is used to inform users about activities or updates in ServiceNow?

Question62: On what part of the ServiceNow instance, would you find the option to access applications, like Incident Management?

Question63: Farm a form, what would you click, to modify the order of the fields on the form?
Choose 2 answers

Question64: An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

Question65: Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

Question66: A task worker asks how they can monitor any updates occurring to recands assigned to him, like responses from customers, What do you suggest?

Question67: Which is the most efficient way to move large amounts of data between instances?

Question68: Business Rules are used to enforce mandatory data on a form.

Question69: Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

Question70: Which one of the following statements is a recommendation from ServiceNow about Update Sets?

Question71: When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?

Question72: What would you do, on a list, if you wanted to show the records in groups, based on the column category? (Choose two.)

Question73: When selecting the Target table for an import, which tables can you select?
Choose 3 answers

Question74: Which certificate-based authentication methods can be enabled so that users can log into the Service Portal? (Select all that apply) Select 2 Answers from the below options

Question75: Which type of scripts nun in the browser?

Question76: Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?

Question77: Which of the following statement describes the purpose of an Order Guide?

Question78: Which field (or fields) is used as a unique key during imports?

Question79: The wait time for end users is based on the round-trip between the client and the server. What activities are included in the round-trips?

Question80: To apply a UI Policy to all views, which field should be set to true in its definition record?

Question81: Which of the following is used to initiate a flow?

Question82: What ServiceNow feature allows you to include data from a secondary related table on a report?

Question83: What is a characteristic of importing data into ServiceNow?

Question84: You have heard about a new application released by SericeNow, You want to try it out, to-see if it might be useful for your company's ServiceNow implementation. What would be the best way to get hands-on experience with the new application?

Question85: Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?

Question86: What section on a task record would you use to see the most recent update made to a record?

Question87: A department manager asks an analyst to build some reports. Where do you recommend the analyst start?

Question88: Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations?

Question89: What feature do you use to specify which users are able to access a Service Catalog Item?

Question90: What is the primary objective of the Display Business Rule?

Question91: 'Your customer has a Human Resources knowledge base, which is only accessible to members of the Human Resources department. A new procedure regarding employee quarterly reviews needs to be published to the quarterly review category of the HR knowledge base, but should only be visible for HR managers. How would you meet this requirement?

Question92: Which of the following is used to categorize, flag, and locate records?

Question93: What is the most common role that has access to almost all platform features, functions, and data?

Question94: Which configuration allows you to use a script to coalesce data in Import Sets?

Question95: How would you distinguish between a Base Class table and a Parent Class table?

Question96: A Service Catalog may include which of the following components?

Question97: When you seta policy that is applied to all data entered into the platform (UI, Import Sets, or Web Services), where does this policy run by default?

Question98: When working on a form, what is the difference between Insert and Update operations?

Question99: On a Form header, what is the three bar icon called?

Question100: Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?

Question101: As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?

Question102: A customer requests the following data quality measures be added:
1. Incident numbers should be read-only on all lists and forms, for all users.
2. Short Description field should be mandatory, on all records, across all applications, on insert.
Which type of policy would you use to meet this requirement?